If you are unhappy with your Microsoft Dynamics implementation — whether it has overrun on time and budget, stalled before go-live, or gone live but never delivered the business value you were promised — the cause is rarely the software itself. Microsoft Dynamics 365 and Business Central are world-class platforms running tens of thousands of businesses globally. When a project fails, it almost always comes back to one thing: the partner.

The good news is that if you’ve bought a Microsoft product, you are entitled to switch partner whenever you choose. You don’t have to start the project again, you don’t have to write off your investment, and you don’t have to keep paying for a service that isn’t delivering. Finsys Apps specialises in stepping in, diagnosing what has gone wrong, fixing it, and getting your system delivering the value it should have done from day one.

Project recovery is fundamentally different from standard implementation work. It demands a partner who can quickly read a half-built system, understand the decisions — good and bad — that previous consultants have made, separate what is salvageable from what needs to be replaced, and produce a credible plan to get you to go-live without starting again from scratch. It also demands honesty: we will tell you what we think can be saved, what cannot, and what it will realistically cost to put right.

Finsys Apps’s project recovery service is led personally by Matt Cooke and delivered by senior Microsoft-certified consultants who have spent their careers working with Dynamics 365 and Business Central. We don’t put junior staff in front of broken projects. The clients we step in to help typically come to us frustrated, behind schedule, over budget, and concerned about throwing good money after bad. Our role is to take that pressure off and replace it with a clear, fixed-price path forward.

Almost every project recovery conversation we have starts with the same handful of complaints. These are the patterns that, in our experience, signal a partner relationship that is no longer serving the client — and each one has a practical solution.

Recovering a Dynamics project that has gone off the rails is a structured exercise, not a rescue mission. The work is methodical: understand what has been built, understand what was supposed to be built, identify the gap, and produce a defensible plan to close it. We have refined this methodology across dozens of recovery engagements and it follows the same four stages every time.

Crucially, we do not begin recovery work without the assessment stage being complete. Diving into fixes without first understanding the full picture is what got the project into trouble in the first place. Our methodology is designed to give you and your stakeholders confidence in the plan before any further investment is committed.

By choosing a Microsoft product, you are entitled to switch Dynamics partner whenever you like — there is no licence renegotiation, no requirement to migrate data to a new tenant, and no need to inform your existing partner before you decide. The Microsoft Partner of Record change is a simple administrative process that we handle on your behalf.

Your Dynamics environment stays exactly where it is. Your data, your users, your customisations, and your licences all remain in place. The only thing that changes is who you work with on configuration, support, and ongoing development. For most clients, the entire switch is completed within a couple of weeks, and we will have completed our initial assessment and presented a fixed-price recovery plan inside the same window.

We work with the full Microsoft Dynamics 365 family. If you are running — or trying to run — any of the following and your project is in difficulty, we can help. Equally, if you are unsure which product is the right fit and your current partner has not been clear, our assessment will identify whether the right answer is to fix what you have or to switch to a more appropriate platform.